Refund policy
We have a 30-day return policy — you have 30 days after receiving your item to request a return.
Eligibility Items must be unused, unworn, with original tags and packaging. Proof of purchase is required.
How to Start a Return Email us at MDJj41776@gmail.com with your order number. We aim to respond to all return requests within 1–2 business days. Once approved, a prepaid shipping label will be generated and sent to you — simply pack your item and drop it off. Items sent back without prior approval will not be accepted. Return address: 12962 Harlon Ave, Lakewood, OH 44107, United States
Return Processing Time Once we receive your returned item, please allow 3–5 business days for inspection and processing. You'll receive an email confirmation once your return has been reviewed and approved.
Damages & Wrong Items Inspect your order upon arrival. Contact us immediately if your item is defective, damaged, or incorrect and we'll make it right within 1–2 business days of your report.
Non-Returnable Items
- Sale items and gift cards
- Perishable goods, custom/personalized items
- Personal care and hygiene products
- Hazardous materials
Exchanges Return your original item first, then place a new order once the return is accepted. Exchange processing follows the same 3–5 business day timeline.
Refunds Once your return is approved, refunds are issued to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to post the refund. If more than 15 business days have passed since approval, contact us at MDJj41776@gmail.com.
EU Customers Orders shipped to the EU may be cancelled or returned within 14 days for any reason, per EU consumer law.
All processing timelines at a glance:
- Return request response: 1–2 business days
- Return inspection & processing: 3–5 business days
- Refund to payment method: up to 10 business days
- Damage/wrong item resolution: 1–2 business days